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Data and ICT Officer
Experienced Network Engineer with a strong background in IT systems.
CameroonData and ICT Officer at ICAP Global Health
Supervised 11 teams in data collection for the CAMPHIA project, troubleshooting ICT challenges and collaborating with national statistics specialists. Provided technical support and ensured data quality control.
Data ManagementTeam LeadershipTechnical SupportQuality ControlCollaborationInventory Management
Managed IT and IoT security, resolved connectivity issues, and configured network devices. Provided first-level troubleshooting and submitted reports on network activities.
IT SecurityTroubleshootingMPLSReportingMicrowave Links
Configured microwave connectivity for new customers and provided helpdesk support. Ensured IT security and submitted operational reports.
TeamworkMicrowave ConnectivityHelp Desk SupportIT SecurityReportingTroubleshootingCustomer ServiceCommunication Skills
Monitored interconnectivity and VoIP services, supervised contracted engineers, and managed user access rights. Provided IT support and ensured network performance.
VoIPActive DirectoryIT SupportData BackupSecurity ManagementTroubleshootingCommunication Skills
Provided first-level troubleshooting for microwave and fiber link customers, monitored networks, and offered technical support to over 70 clients.
TroubleshootingCustomer SupportTrainingReportingCommunication Skills
Investigated cable modem technology issues, monitored networks, and configured IP phones and routers. Provided customer support for complex issues.
TeamworkCommunication SkillsCable Modem TechnologyIP Phone ConfigurationCustomer SupportTroubleshootingProblem Solving