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Álvaro Blanco
Looking for a jobBackup Team Manager
Backup team manager at Majorel supporting Aliexpress agents and helping them develop their skills.
SpainBackup Team Manager at Majorel (Teleperformance)
About
At Majorel (Teleperformance), I work as a Backup team manager for Aliexpress, coaching team members and reviewing individual and team performance.
I also work as a customer service agent for Aliexpress, responding to questions by chat and phone, handling orders and complaints, and coordinating customer needs with other company areas.
At Tía Tula Colegio de Español S.L, I taught English and Spanish to foreign students, planned Spanish teaching programs, assessed student levels, and prepared learners for Cambridge, Oxford, TOEFL, APTIS, Linguaskill, and IELTS exams.
I’ve also taught English for hospitality at Escuela de Hostelería, Ayuntamiento de Santa Marta de Tormes, and taught English at Ayuntamiento de Mozárbez, where I created teaching materials and used Zoom for remote instruction. I’m looking to develop professionally.
Experience
Backup Team Manager
Acted as a coach to help team members develop their skills and strengths. Supervised individual and team performance, evaluating progress periodically.
CoachingTeam ManagementPerformance Evaluation
Customer Service Agent
Provided information and resolved customer queries via chat and phone. Analyzed consumer needs and managed them in collaboration with other company areas, processing orders, requests, and claims.
Customer ServiceProblem SolvingCommunication Skills
English and Spanish Teacher
Planned and designed Spanish teaching programs for foreign students. Evaluated students' Spanish level and assigned them to appropriate groups, prepared Cambridge, Oxford, TOEFL, APTIS, Linguaskill, and IELTS exams, and fostered oral and written communication in English through practical activities.
Spanish TeachingEnglish TeachingExam Preparation
Education
Tía Tula Colegio de Español S.L
Cursos de Formación de Profesores de Español ELE.
Universidad de Salamanca
Máster en Profesorado de Educación with a specialization in English.
Universidad de Salamanca
Grado en Estudios Ingleses with a focus on English.