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lycel donato
Looking for a jobBusiness Development Representative
Workforce Analyst at Focus Services who analyzed staffing needs and service-level trends to support operational efficiency.
PhilippinesBusiness Development Representative at Dunhill Auto Group
About
At Focus Services, I managed and analyzed workforce data to support scheduling and operational efficiency. I reported on occupancy, shrinkage, and service-level trends, and used data to forecast staffing needs.
Earlier, I supported agents at Focus Services and helped customers with technical issues at Convergys and Transcom. At Dunhill Auto Group, I managed vehicle inquiries, scheduled appointments, and maintained lead records in VinSolutions.
Experience
Business Development Representative
Managed inbound and outbound customer inquiries regarding vehicle availability and features. Scheduled appointments and coordinated test drives with prospective buyers, maintaining accurate records in CRM systems.
CRMVin SolutionsCustomer ServiceAppointment SchedulingLead Management
Workforce Analyst
Managed and analyzed workforce data to optimize scheduling and improve operational efficiency. Reported on trends in occupancy, shrinkage, and service levels, and responded to operations and client queries.
Workforce ManagementData AnalysisForecastingSchedulingNICEASCRMONETVerint
Education
Leon National College of Agriculture
Pursued a Bachelor of Science in Agriculture at Leon National College of Agriculture.