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Madiha Faran
Open to opportunitiesOfficer – Credit Card Limit Increase
Banking operations officer at Faysal Islamic Bank who processed credit card limit enhancement requests and achieved monthly targets.
PakistanOfficer – Credit Card Limit Increase at Faysal Islamic Bank
Experience
Officer – Credit Card Limit Increase
Managed daily, weekly and monthly calling on MIS leads for credit card limit enhancement, supplementary cards, card activation and card upgrades to achieve monthly targets. Processed customer documentation and system requests for credit card limit enhancement.
MIS ReportingData ManagementCustomer ServiceDocumentationCredit Card OperationsSales SupportExcel
Assistant Manager – Administration & HR Operations
Supported business development through client calls and meetings on behalf of the CEO. Created and maintained employee personal files for new hires and managed daily petty cash records.
AdministrationHR OperationsQuickbooksBookkeepingVendor ManagementExcelOffice Management
Team Lead – Administration / Customer Service Officer
Promoted to Team Lead in October 2020 and supported a productive and positive work environment for team members. Handled walk-in customers and incoming calls, resolving queries and providing customer support.
Customer ServiceComplaint HandlingAdministrationDocumentationReceptionPABXCourier Services ManagementExcel
Front Desk Officer – HR & Admin
Managed PABX operations with 12 lines and 200 extensions for incoming and outgoing calls. Prepared and maintained attendance, leave, half-day and overtime records using company software.
PABXHR OperationsAttendance ManagementCustomer ServiceFrontdeskDocumentationExcel
Front Desk / HR & Admin
Managed PABX operations with 12 lines and 24 extensions and handled incoming and outgoing calls. Maintained Excel reports for calling data.
PABXHR OperationsDocumentationExcelCourier Services Management
Admin Officer
Welcomed walk-in clients and provided basic information regarding visa processes. Received, photocopied, scanned and forwarded client documents to the admission department.
Customer ServiceDocumentationData EntryExcelOffice Administration
Key Punching Operator
Opened and sorted inward/outward clearing cheques and pay orders and processed transactions in the database. Balanced MIS sheets and reconciled entered transactions on a daily basis.
Data EntryMIS ReportingReconciliationsBanking OperationsExcel
Education
DigiSkills
Completed a 3-month certification in QuickBooks Finance Software from DigiSkills.
DigiSkills
Completed a 3-month certification in Freelancing from DigiSkills.
University of Karachi
Completed a 3-month certification course in Human Resources Management from the University of Karachi.
University of Karachi
Pursued a Bachelor of Arts degree in International Relations from the University of Karachi.
CMA Center
Completed a course in MS Office (Word, Excel, PowerPoint) from CMA Center.