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mai chung
Looking for a jobSelf-Checkout Associate & Cashier
Product operations professional at Selling Simplified who managed enterprise SaaS campaigns and built KPI reporting for digital transformation.
CanadaSelf-Checkout Associate & Cashier at Walmart Canada
Experience
Self-Checkout Associate & Cashier
Delivered high-quality customer service while processing fast-paced transactions with strict cash compliance.
Customer ServiceCash HandlingPoint of Sale
Campaign Manager/ Marketing Operations
Managed B2B SaaS product initiatives for global enterprise clients, including client requirements, SOW documents, operational workflows, and performance tracking. Coordinated cross-functional teams and supported delivery of revenue-generating technology campaigns.
Project ManagementClient ManagementKPI TrackingCross functional CoordinationData AnalysisReportingFileMaker
Project Change Management and Adoption Rate/ PMO Admin
Managed KPI reporting and operational analytics for digital transformation initiatives involving 1,000 sales users. Developed Power BI dashboards and Excel reports, and managed financial data for IT projects exceeding $1M.
KPI ReportingData AnalysisPower BIExcelSAPConcurLawsonUATProcess documentation
Freelance Training Consultant & Technical Writer
Developed user guides and training documentation for a healthcare software platform. Created AI-powered training videos and onboarding content using HeyGen, and built knowledge base resources.
Technical WriterTraining DocumentationHeygenOnboardingKnowledge Management
Education
Fanshawe College
Pursuing a Post-Graduate Certificate in Financial Technology and Innovation with expected graduation in December 2026. Recognized on the Dean's Honour Roll and volunteered at the Fall Open House.
Pursuing a Post-Graduate Certificate in Financial Technology and Innovation with expected graduation in December 2026. Recognized on the Dean's Honour Roll and volunteered at the Fall Open House.
Ho Chi Minh City University of Foreign Languages and Information Technology
Completed a Bachelor's degree in Business Administration.