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Community Engagement Volunteer
Customer success and operations leader who raised guest satisfaction at Stays By Walker from 76% to 89%.
United StatesCommunity Engagement Volunteer at McNair Discovery Learning Academy
Build outreach with local businesses, nonprofits, food halls, school staff, and district contacts. Coordinate support around teacher appreciation, student incentives, family resources, and basic needs.
Community EngagementOutreachPartnership BuildingCoordination
Evaluated business model, brand positioning, revenue streams, and market focus across multiple business lines. Assessed marketing capabilities, lead pipeline, workflows, production capacity, and operational gaps.
Business AnalysisMarketing StrategyOperations AuditProcess Improvement
Managed event logistics for 50-250 attendees, including vendors, timelines, seating, and guest experience. Produced a nonprofit fundraising event generating more than $800,000 in revenue and supported auction strategy that secured over $300,000 in donated items.
Event ManagementVendor ManagementFundraisingAuction StrategyGuest Experience
Increased customer satisfaction from 76% to 89% and improved customer loyalty by 32%. Resolved guest, host, vendor, and property issues within 24-48 hours and improved cross-functional communication between Atlanta and Charlotte teams using Slack workflows.
Customer SuccessCustomer SatisfactionIssue ResolutionSlackCross Functional Communication
Managed onboarding and service coordination for 250+ clients and 7,000+ turnovers. Improved staffing plans and operational metrics, reducing turnover time by 25% and helped automate 90%+ of operational tasks, improving efficiency by 32%.
Operations ManagementOnboardingStaffingProcess AutomationEfficiency Improvement
Led training for new restaurant openings across multiple markets and 20+ locations. Trained 30+ restaurant leaders in operations, service standards, and food safety, and built community partnerships, school fundraisers, guest campaigns, and local sales relationships.
TrainingOnboardingOperationsFood SafetyCommunity PartnershipMarketing
MBA in Business Administration from Hampton University.
B.S. in Business Administration from Hampton University.
TESL/TEFL Certificate from Oxford Seminars.
Profile sourced from Himalayas.