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Makale Paul
Open to opportunitiesCollections Department Manager
Collections Department Manager combining data skills, marketing, and leadership for results.
KenyaCollections Department Manager at Executive Super Rides & Drivers Universe Motor Co.
About
I’m an ambitious, self-driven professional with a strong record of integrity and honest, results-oriented work. I communicate clearly, build understanding of client and consumer needs, and translate them into actionable campaigns and team direction—especially when working under minimal supervision or high pressure.
My background spans collections, lead generation, marketing, and education. As a Collections Department Manager, I followed up client loan payments, updated statements and records, and supported NTSA-related functions and processes; in sales and banking roles, I drove product promotion and client acquisition.
I also bring technical and analytical capability. I’m trained as a statistician and mathematician, certified in Data Science, and highly competent with Microsoft Word, Excel, Publisher, and PowerPoint, with basic C++ and HTML knowledge. Add leadership experience from student roles and events/communication management, and I’m ready to contribute through both analytical thinking and organized execution.
Experience
Collections Department Manager
Managed daily loan collection workflows by following up with clients, updating statements and records, and collecting payments. Coordinated and assisted with NTSA processes and functions to support compliant operations.
Payment TrackingStatement and Records ManagementNTSA Process SupportLeadershipExcel
Lead Generator
Generated leads for Retail and Business Banking by identifying and engaging potential clients. Supported business growth through proactive outreach and pipeline development.
Lead GenerationCustomer OutreachRelationship BuildingCommunication SkillsRecord keeping
Manager and Designer
Managed marketing and promotion of services while coordinating all firm activities. Designed graphics and media materials and worked on client hunting and retention.
Education
University of Eldoret
Earned a Certificate in Leadership and Integrity Skills from the University of Eldoret.
University of Eldoret
Completed a BSc in Statistical Maths at the University of Eldoret, graduating with Second Class Honors.
African Data School
Completed a Certificate in Data Science to build skills for data handling and analysis.
St. Johns Likuyani Secondary
Completed Kenya Certificate of Secondary Education (KCSE) and achieved a B+ grade.
St. Elizabeth Likuyani Primary
Completed Kenya Certificate of Primary Education (KCPE) with a score of 375/500.