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Customer Care Representative
Customer care and IT support professional with 3+ years’ experience resolving issues, managing accounts, and driving customer satisfaction.
TunisiaCustomer Care Representative at Miau Store
Managed customer inquiries via email and chat, resolving complaints and processing payments, refunds, and order status updates. Maintained high customer satisfaction through prompt, professional, solution-oriented responses.
Customer ServiceEmail SupportComplaint ResolutionRefundsCustomer Satisfaction
Responded to customer inquiries via multiple channels (email, chat, phone), delivering prompt and professional support. Investigated and resolved customer complaints, turning negative experiences into positive outcomes and improving satisfaction scores.
Customer ServiceEmail SupportPhone SupportComplaint InvestigationIssue ResolutionCustomer Satisfaction
Earned a Bachelor's degree in Information Technology Administration and Management at ISET’COM Tunis, completed in 2024.
Earned a Bachelor's degree in Information Technology Administration and Management at ISET’COM Tunis, completed in 2024.
Diagnosed and resolved software issues across company devices to minimize downtime and ensure smooth daily operations. Managed user accounts and access permissions, including onboarding and offboarding of employees in line with security policies.
IT SupportUser Account ManagementPermissionsOnboarding And OffboardingSecurity Policies
Sourced and approached potential corporate sponsors to support club events. Negotiated sponsorship deals and managed ongoing partner relationships, preparing and presenting sponsorship proposals to secure funding and in-kind support.
NegotiationPartnership ManagementFundraising
Supported implementation of an agile project management methodology (Scrum) across development teams. Created and maintained user stories to define and communicate product functionality to development teams.
Business AnalysisAgileScrumUser StoriesRequirements DefinitionProduct Functionality
Profile sourced from Himalayas.