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maleeq azeez
Looking for a jobCustomer Support Representative
I grow client relationships, resolve service issues, and drive retention and deposit growth across banking and technology.
NigeriaCustomer Support Representative at Technology Value Ltd.
About
I've supported customers and grown client relationships across Technology Value Ltd., Guaranty Trust Bank, and Polaris Bank. At Technology Value, I managed around 15 client accounts daily, sustaining 85% retention and a 90/100 customer satisfaction score through responsive inquiry resolution, onboarding support, and accurate CRM records.
In banking, I've increased account openings by 20%, helped grow deposits by 60% and 70%, onboarded more than 500 customers, and supported retail and business loan processing. I bring practical experience in customer onboarding, relationship management, issue escalation, reporting, and cross-functional collaboration.
Experience
Customer Support Representative
Managed client inquiries and maintained high retention and satisfaction scores. Coordinated with cross-functional teams and resolved tickets using CRM and helpdesk tools.
CRMCustomer SupportMicrosoft TeamsOutlookMicrosoft OfficeExcelWordHelp DeskData EntryRecords Management
Transaction Officer (Marketing)
Drove account openings and deposit growth by selling banking products and onboarding customers. Supported marketing campaigns and improved customer profiling.
SalesCustomer Onboarding
Education
Microsoft & LinkedIn
Completed Career Essentials in Cybersecurity in February 2025.
Completed Career Essentials in Cybersecurity in February 2025.
Digi-Tech Technology
Completed a Diploma in Data Processing in May 2025.
Completed a Diploma in Data Processing in May 2025.
Pathway
Completed Professional Soft Skills Learning in February 2025.
Completed Professional Soft Skills Learning in February 2025.
Cisco Networking Academy
Completed English-for-IT (1 & 2) in July 2024.
Completed English-for-IT (1 & 2) in July 2024.
Al-Hikmah University
Pursued a Bachelor of Science in Cybersecurity, graduating with Second Class (Upper Division).
Kwara State Polytechnic
Completed a Higher National Diploma in Computer Science.