Malkia McBride

Looking for a job

Assistant Property Manager I

I resolve complex customer concerns across high-volume remote and property-management operations.

United StatesAssistant Property Manager I at National Church Residences

About

I've supported customer experience and workforce operations at Global Payments, coordinating service delivery for approximately 350 new, training, and experienced agents in a remote, high-volume contact-center environment. I research concerns, manage escalations, maintain accurate documentation, and communicate clear next steps to customers, agents, supervisors, and leaders. My work has included supporting workloads of approximately 200–300 customer calls while protecting confidential information and maintaining reliable records. In property management roles with National Church Residences and Dorchester Management, I've guided residents and prospects through applications, leases, payments, maintenance concerns, and service requests. I processed 75–100 applications and helped maintain approximately 98% occupancy through responsive service, follow-up, and relationship-building.

Experience

Assistant Property Manager I
Delivers responsive customer service to residents, prospects, vendors, and community partners across multiple communication channels. Resolves concerns involving housing, maintenance, payments, policies, and services while managing sensitive information with confidentiality.
Customer ServiceIssue ResolutionCommunication SkillsConfidentialityCoordinationCRM SystemsMicrosoft Office
Assistant Property Manager / Leasing Specialist
Responded to customer questions, researched concerns, and followed through to resolution. Processed 75-100 customer applications and helped maintain approximately 98% occupancy through service and relationship-building.
Customer ServiceApplication ProcessingRecord keepingCommunication Skills

Education

University of Phoenix
Master of Business Administration with a Marketing Concentration from University of Phoenix.
University of Phoenix
Bachelor of Business Administration from University of Phoenix.
Ultimate Medical Academy
Associate of Science in Healthcare Management from Ultimate Medical Academy.

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About

Experience

Assistant Property Manager I

Delivers responsive customer service to residents, prospects, vendors, and community partners across multiple communication channels. Resolves concerns involving housing, maintenance, payments, policies, and services while managing sensitive information with confidentiality.

Customer ServiceIssue ResolutionCommunication SkillsConfidentialityCoordinationCRM SystemsMicrosoft Office

Assistant Property Manager / Leasing Specialist

Responded to customer questions, researched concerns, and followed through to resolution. Processed 75-100 customer applications and helped maintain approximately 98% occupancy through service and relationship-building.

Customer ServiceApplication ProcessingRecord keepingCommunication Skills

About

Experience

Assistant Property Manager I

Assistant Property Manager / Leasing Specialist

Education

University of Phoenix

University of Phoenix

Ultimate Medical Academy

About

Experience

Assistant Property Manager I

Assistant Property Manager / Leasing Specialist

Education

University of Phoenix

University of Phoenix

Ultimate Medical Academy

Customer Service Support Manager / Workforce Specialist