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Manpreet Kaur
Looking for a jobTechnical Support Specialist
Technical Support Specialist at Fortinet resolving high-severity FortiGate and network security incidents for enterprise customers.
CanadaTechnical Support Specialist at Fortinet Technologies Inc.
About
At Fortinet Technologies Inc., I troubleshoot high-severity production incidents for enterprise and public-sector customers, resolving issues across FortiGate, VPN, routing, and network security. I manage support cases from diagnosis through resolution, using packet analysis, FortiOS diagnostics, and lab reproduction.
I was promoted from Senior Technical Support Engineer within one year and have consistently ranked among the top 3 of 15 engineers. I also mentor shadowing engineers and contribute to troubleshooting documentation.
Experience
Technical Support Specialist
Promoted from Senior Technical Support Engineer to Technical Support Specialist within one year. Leads remote troubleshooting and root cause analysis for high-severity production incidents across global enterprise and public-sector environments.
FortiGateADVPNSD WANBGPOSPFVPNAuthenticationPacket AnalysisFortiOS DiagnosticsLab ReproductionTopology AnalysisIncident ResponseRoot Cause AnalysisSLA ManagementMentorship
Education
Concordia University of Edmonton
Master of Information Systems Security Management with a GPA of 3.7/4.0, graduating Magna Cum Laude.
Guru Nanak Dev University
Master of Computer Applications with a GPA of 9.28/10.
Lyallpur Khalsa College
Bachelor of Science in Computer Science with 78% marks.