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Manpreet Singh
Looking for a jobTechnical Support Engineer 1
Technical Support Manager at Dell Technologies who cut escalations by ~35% and reduced work-order creation time by 60–75%.
IndiaTechnical Support Engineer 1 at Dell Technologies
Experience
Technical Support Engineer 1
Provided L2 technical support to Dell Consumer customers across 80+ countries, handling complex hardware/software issues and escalations. Acted as SME, trained new hires, coordinated with global field-service and logistics partners, and improved support processes.
L2 SupportSMEEscalation ManagementWindows TroubleshootingPC HardwareBackupAntivirusAntimalwareSalesforceLogistics CoordinationField ServicesCustomer ExperienceSLACSATProcess Improvement
Education
Punjab Technical University
Completed a Bachelor of Technology in Computer Science and Engineering from Punjab Technical University in 2014.
Completed a Bachelor of Technology in Computer Science and Engineering from Punjab Technical University in 2014.