Mansoor Ahmed

At Systems Ltd, I built an automated triage service for an incident-management platform that detected, diagnosed, and mitigated recurring failures, removing two tiers of manual production support. I also optimized its high-volume chat-log processing path, cutting customer escalation response time by 30%. For the consuming frontend team, I built secured Java and Spring Boot REST APIs to documented, versioned contracts while preserving compatibility. At Teleflex, I rebuilt a production data integration pipeline with rate-limit-aware retries and exponential back-off. That cut processing time by 20%, and I root-caused two production failures the wider team couldn’t resolve. On the Roads & Transport Authority platform, I integrated OpenAI APIs and Spring AI into a sales dashboard with validation for generated output, improving forecasting accuracy by 25% and reducing reporting effort by 40%. I also build public projects, including a four-microservice Java and Spring Boot platform and a browser-based Python data-structures debugger.