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Manuela Morrone
Looking for a jobOperational Risk Manager
Fraud Incident Response Lead at Amazon who cut incorrect escalation routing by 99% and reduced team defects by 75%.
SpainOperational Risk Manager at Amazon
Experience
Operational Risk Manager
Managed high-severity fraud escalations across EMEA, ran root cause analysis, and updated escalation playbooks. Led quality initiatives and automation projects, reducing defect rates and improving routing accuracy.
Fraud ManagementRoot Cause AnalysisSLA MonitoringEscalation ManagementCross functional CoordinationKYC AMLAsanaSlackData Analysis
Senior Fraud Investigator
Investigated fraud cases, closed gaps in SOPs with Legal and IP teams, and resolved defect trends through cross-team collaboration.
Fraud InvestigationSOP DevelopmentCross Functional CollaborationLegal Compliance
Fraud Investigator
Conducted seller verification investigations and resolved policy defects through deep dives and collaboration with senior leaders.
Fraud InvestigationBuyer Seller VerificationPolicy AnalysisRoot Cause Analysis
Content Moderator
Moderated violence and suicide content, made timely decisions, and coordinated with external bodies on live streams.
Content ModerationCrisis InterventionQuality Assurance
Customer Service Agent
Provided customer support for Italian, English, and Spanish markets.
Customer SupportMultilingual Communication
Education
Luiss Business School
Executive course with certificate in Compliance Management.
Ca' Foscari University of Venice
Double degree in Foreign Languages and Literatures, graduated with 110/110 cum laude and scholarship.
Universidad Nacional del Litoral
Double degree in Foreign Languages and Literatures, graduated with 110/110 cum laude and scholarship.
University of Perugia
Bachelor's Degree in Linguistic Mediation, including a 12-month Erasmus at the University of Leeds.