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Marcos Rodas
Looking for a jobTechnical Support Specialist
Technical Support Specialist at Logical Rioja, resolving SaaS customer issues with SQL, troubleshooting, and light scripting.
SpainTechnical Support Specialist at Logical Rioja
About
At Logical Rioja, I support SaaS customers by chat, email, and phone, taking issues from first contact to resolution. I investigate data issues with SQL queries and views, and use light Python and C scripting to speed up checks and repetitive tasks.
Earlier, I provided phone-based customer and IT support at Arsys, handling billing queries and incidents. At Inelcom, I supported Windows and Windows Server environments, including Active Directory, while maintaining network systems and repairing devices.
I use Arch Linux (CachyOS) daily and troubleshoot at kernel and service level, including hardware issues, drivers, and system logs. I also have experience with preventive and corrective maintenance, microelectronics, and network equipment.
Experience
Technical Support Specialist
Provides technical support for SaaS customers via chat, email, and phone, handling incidents and troubleshooting with SQL queries and views. Uses light scripting in Python and C to automate repetitive tasks.
SQLPythonCTroubleshootingIncident HandlingSaaS SupportTicketing
Maintenance and Repair Technician
Performed preventive and corrective maintenance, fault diagnostics, and intervention logging in a CMMS. Worked with microelectronics and network equipment.
CMMSPreventive MaintenanceCorrective MaintenanceFault DiagnosisMicroelectronicsNetwork Equipment
Education
Master D
Completed a course in electronic repair at Master D in 2022.
Completed a course in electronic repair at Master D in 2022.
IES Comercio
Completed an Intermediate Vocational Training in Microcomputer Systems and Networks at IES Comercio from 2019 to 2021.
Completed an Intermediate Vocational Training in Microcomputer Systems and Networks at IES Comercio from 2019 to 2021.