Marek Bułaciński

Product Support Specialist / Junior Project Manager

Handled internal and external support requests, troubleshooting issues, and creating bug reports. Created and documented customer support and escalation flows, and coordinated project dependencies and timelines.

TroubleshootingCustomer SupportBug ReportingDocumentationQACompetitive AnalysisProject Coordination

Customer Success Specialist

Guided customers on product usage and translated workflows into apps. Troubleshot technical issues, created bug reports, and provided training and mentorship to new hires.

Customer SuccessTroubleshootingBug ReportingDocumentationTrainingMentorship

Manual Software Tester

Executed manual software tests according to test plans and identified and reported software defects to ensure timely resolution.

Manual TestingTest PlanningDefect Reporting

Administrative Assistant (Schuman Traineeship)

Addressed financial and social entitlements inquiries from Members of European Parliament and their staff. Managed expense reimbursement requests and maintained accurate records.

Customer ServiceCommunication SkillsAttention To DetailRecord keeping

Customer Support Specialist

Ubisoft Entertainment

Provided first line support to end customers, handling over 60 tickets a day while maintaining 95% customer satisfaction. Troubleshot technical issues and analyzed diagnostic files.

Customer SupportTroubleshootingTicketingKPI Achievement

Senior Customer Support Specialist

Managed pay-by-app features and controlled payout flow for merchants. Provided direct customer support, identified bugs, and trained new employees.

Customer SupportBug IdentificationTrainingTeam Management