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Margaret Abio
Looking for a jobInbound/Outbound Officer
Customer service representative handling mortgage inquiries at Embrace Home Loans USA and qualifying prospective borrowers.
CameroonInbound/Outbound Officer at Embrace Home Loans USA
Experience
Inbound/Outbound Officer
Handled inbound and outbound calls from prospective and existing customers, providing accurate information about mortgage products, loan options, and application requirements. Qualified prospective borrowers and followed up with leads to maintain communication throughout the loan process.
Customer ServiceInbound CallsOutbound CallsMortgage ProductsLoan ProcessingLead QualificationCommunication Skills
Customer Service Representative
Maintained accurate customer records and promoted telecommunications services by identifying customer needs. Followed up on unresolved issues and collaborated with technical teams to resolve service disruptions.
Customer ServiceCRMUpsellingProblem SolvingCommunication Skills
Sales Support Executive
Supported sales activities by preparing customer documentation and processing requests. Assisted with customer acquisition by responding to product inquiries and recommending suitable banking products.
Sales SupportCustomer ServiceDocumentationLead CoordinationCommunication Skills
Education
University of Buea
Pursued a Bachelor of Science in Journalism and Mass Communication, completing studies in 2011.
Pursued a Bachelor of Science in Journalism and Mass Communication, completing studies in 2011.
University of Buea
Pursued a Master of Science in Human Resource Management.
Dakins
Completed foreign customer service training.