Loading profile…
Maria Explores AI
Looking for a jobCustomer Service Agent
AI data annotation and LLM evaluation professional supporting Dyson Spain and Portugal with precise multilingual case classification.
SpainCustomer Service Agent at Teleperformance Greece
About
At Dyson Spain and Portugal, I resolve 20–40 customer cases per day through Salesforce, NICE and TP HUB. I classify issues, follow detailed procedures and adapt terminology for Spanish and Portuguese markets while maintaining 90% CSAT and 100% QA.
I create concise internal guides that simplify procedures and recurring knowledge. My work also involves reviewing complex information and turning it into clear, precise outputs.
Earlier, as Quality Technician at Grand Oca Maragogi, I implemented and monitored quality protocols across hotel departments, identified operational friction and reported improvement proposals. I also trained and supported teams as they adopted new procedures and work tools.
I’ve worked across hospitality, customer service, market research and artist coordination, including transcription of focus groups during my university internship. I’m interested in flexible freelance projects in AI training, data annotation, LLM evaluation, transcription, localization QA and multilingual content review.
Experience
Customer Service Agent
Resolves 20-40 customer cases per day through Salesforce, NICE and TP HUB, maintaining 90% CSAT and 100% QA scores. Creates internal guides and supports Spanish and Portuguese markets.
SalesforceNICETP HubData ClassificationCase AnalysisQuality AssuranceMultilingual SupportSpanishPortugueseCustomer Support
Music Director, Curator & Artist Relations
Managed relationships with around 50 international artists, coordinating schedules, contracts, budgets, and logistics. Led weekly programming and creative-residency coordination.
Stakeholder ManagementEvent Coordination
Education
SRZ (Soledad Rodríguez Zubieta)
Music Curation for Hospitality certification from SRZ, completed in 2025.
Music Curation for Hospitality certification from SRZ, completed in 2025.
ACME Galicia
Master's in Art & Communication from ACME Galicia, completed in 2013.
Master's in Art & Communication from ACME Galicia, completed in 2013.
Universitat Abat Oliba CEU
Degree in Advertising & Public Relations from Universitat Abat Oliba CEU, completed in 2008.
Degree in Advertising & Public Relations from Universitat Abat Oliba CEU, completed in 2008.
Universidad San Pablo CEU
Diploma in Audiovisual Communication from Universidad San Pablo CEU, completed in 2004.
Diploma in Audiovisual Communication from Universidad San Pablo CEU, completed in 2004.