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Functional QA Manager
Functional QA Manager at SIDE who led a 100+ tester department delivering software quality for major telecom clients.
BrazilFunctional QA Manager at SIDE (formerly PTW)
Managed a Functional QA department of 100+ testers delivering QA as an external partner, reporting to senior leadership. Evaluated new client opportunities and planned capacity, staffing each project with the right skills.
QA ManagementCapacity PlanningClient ManagementProcess ImprovementMentorshipTest StrategyKPIs
Built and led the SQA team, introducing SQA best practices and developing the team through feedback and coaching. Defined risk-based test strategies from customer requirements, specifications, and software documentation, with mitigation plans aligned with software and project managers.
SQATest StrategyRisk Based TestingTest PlanningTest CycleResource PlanningKPIsContinuous ImprovementCoaching
Defined test scope, plans, and test cases per release, improving coverage and risk mitigation. Primary point of contact for customers on issues and troubleshooting, and implemented BDD tests for Android projects.
Test PlanningTest CasesRisk MitigationCustomer SupportBDDAndroidIPTVDVB CDVBHPNADHCPHTTPTFTPOPCH
Tested bootloader, downloader, middleware, and UI on IPTV and satellite set-top boxes, tracking issues in Jira and Odart. Led on-site QA for a DVB-S set-top box project in the UK, validating performance in a live environment.
Embedded TestingSet Top BoxesIPTVDVBJiraOdartOn Site QA
Supported software development and project activities as an intern, contributing to testing and project coordination.
Assisted project management activities, supporting project coordination and documentation.
Supported process optimization initiatives, contributing to efficiency improvements.
MBA in Business Management from Fundação Getulio Vargas, completed in 2024.
MBA in Business Management from Fundação Getulio Vargas, completed in 2024.
ISTQB Certified Tester Foundation Level (CTFL) certification obtained in 2024.
ISTQB Certified Tester Foundation Level (CTFL) certification obtained in 2024.
Bachelor of Engineering in Electrical Engineering with emphasis in Telecommunications, completed in 2019.
Bachelor of Engineering in Electrical Engineering with emphasis in Telecommunications, completed in 2019.
Profile sourced from Himalayas.