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Maria User
Looking for a jobTechnical Support Expert & Sales Representative
Technical support agent at Asurion, troubleshooting iOS and Android devices and offering device protection plans.
PhilippinesTechnical Support Expert & Sales Representative at Asurion
Experience
Technical Support Expert & Sales Representative
Assisted customers with troubleshooting premium mobile devices (iOS/iPhone and Android/Samsung) and offered device protection plans and smart home device coverage during inbound calls.
Technical SupportiOSAndroidTroubleshootingSalesCustomer Service
CSR & Technical Support Agent / SME / Learning Specialist
Handled training of newly hired tech support agents, certified trainees on troubleshooting and customer service skills, provided real-time floor support, and resolved complex internet network issues as an SME. Also answered inbound calls to assist US customers with internet connectivity and hardware setup.
Technical SupportTrainingCoachingSubject Matter ExpertTroubleshootingCustomer ServiceISPEscalation Handling
CSR & Technical Support Representative
Handled inbound customer service and billing calls for US Telco accounts (Sprint, Comcast, Sirius XM) and maintained high retention and customer satisfaction scores by resolving issues on the first call.
Customer ServiceBillingTelecommunicationsRetentionProblem Solving
Market Research Interviewer
Conducted outbound global survey calls and evaluated respondents based on project demographics.
Market ResearchOutbound CallsData CollectionCommunication Skills
Education
Saint Alphonsus Catholic School
High school graduate from Saint Alphonsus Catholic School, Lapu-Lapu City.
Tingo Elementary School
Elementary graduate from Tingo Elementary School, Olango Island, Lapu-Lapu City.
University of Cebu - Lapu-Lapu & Mandaue
Completed 2nd year of Bachelor of Elementary Education (BEED) as a college undergraduate.