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Senior Content Operations Specialist
I scale content operations, quality standards, and international specialist teams.
GermanySenior Content Operations Specialist at GetYourGuide
Led a team of 50+ international content specialists, managed budgets, and owned content lifecycle processes. Partnered with Product and Engineering on automation and AI projects.
Content OperationsTeam LeadershipBudget ManagementProcess DesignQuality ManagementKPI TrackingStakeholder ManagementAI SolutionsAutomation
Served as Chief Copy Editor, overseeing editorial processes and ensuring content quality.
Supported business clients within the Facebook/Meta ecosystem, handling complex service issues and escalations. Managed SLA compliance and identified process improvements.
Degree in History from the University of Bologna, completed in 2011.
Degree in History from the University of Bologna, completed in 2011.
Degree in Communication Studies from the University of Bologna, completed in 2008.
Degree in Communication Studies from the University of Bologna, completed in 2008.
High school diploma in modern languages from Alle Stimate in Verona, Italy.
client supportEscalation ManagementSLAProcess ImprovementCross Functional Communication
Managed the Italian catalog, digital content delivery, metadata creation, and quality assurance. Improved discoverability through taxonomy management and coordinated with stakeholders.
Content ManagementMetadataQuality AssuranceCatalog ManagementRights ManagementTaxonomyStakeholder Coordination
Provided customer service support for GetYourGuide, handling inquiries and resolving issues.
Worked as a freelance journalist in Italy, producing articles and content.
Profile sourced from Himalayas.