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Marko Mirković
Looking for a jobSupport Agent & Trainer
Customer Support Agent at Transcom who supported Vattenfall customers and trained new employees.
Bosnia and HerzegovinaSupport Agent & Trainer at Transcom
Experience
Support Agent & Trainer
Provided customer support for energy supply, trained new employees, and handled customer inquiries via ticketing systems. Improved internal communication processes and worked with data on the Vattenfall project.
SAPFreshdeskZendeskBluJaySharePointMicrosoft OfficeExcelTicketing SystemsClient CommunicationTrainingTeamwork
1st & 2nd Level Agent
Handled customer inquiries via phone, email, and chat, and resolved technical issues at 1st and 2nd level support. Collaborated with international teams.
Customer SupportTechnical SupportCommunication SkillsTeamworkTicketing Systems
Transport Admin National
Organized and coordinated transport orders, communicated with drivers and customers, and maintained transport data.
Transport ManagementCoordinationCommunication SkillsData Management
Education
Technische Schule 'Mihailo Petrovic Alas'
Completed vocational training as a mechanical engineering technician from 2017 to 2021.
Completed vocational training as a mechanical engineering technician from 2017 to 2021.
Grundschule 'Aleksa Santic'
Completed primary education from 2008 to 2017.
Completed primary education from 2008 to 2017.