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Markus Seydler
Open to opportunitiesIT Systems Technician
IT Systems Technician at Consultorio Médico “Salud en Equilibrio” / Droguería La Doctora SJ, supporting IT systems in a medical practice and pharmacy.
ColombiaIT Systems Technician at Consultorio Médico "Salud en Equilibrio" / Droguería La Doct
Experience
IT Systems Technician
Provided technical support for IT systems and day-to-day technology needs in a medical practice and pharmacy environment.
1st/2nd Level Client Support
Provided on-site and remote support across multiple enterprise locations, including Arvato and Hella. Managed Active Directory users and supported SCCM troubleshooting, LAPS, ADManager, Dameware, Service Manager, Infoblox, and asset-management systems.
Windows 10 11Microsoft 365Active DirectorySCCMLAPSADManagerDamewareService ManagerInfo BloxAsset ManagementSoftware DeploymentVSC3Patch Panel Switch CablingTechnical Documentation
1st/2nd Level Client Support
Supported Windows 7/8/10 and Microsoft Office 2016 environments. Administered Microsoft servers and applications, managed Active Directory, and supported IT infrastructure.
Windows 7 8 10 11Microsoft OfficeMicrosoft ServerActive DirectoryIT Infrastructure
Client Support Technician
Provided client support for Lufthansa Technik, including on-site and remote troubleshooting. Performed software installations, backup/restore, Active Directory user management, user training, and documentation.
Software InstallationBackup and RestoreActive DirectoryUser TrainingDocumentation
IT Rollout / Project Support
Supported Windows 7 and Office 2010 rollout projects at ECE Projektmanagement and European locations. Performed installations, backup/restore, troubleshooting, and Active Directory user management.
Win7Office 2010RolloutInstallationBackup and RestoreTroubleshootingActive Directory
IT Rollout Technician
Supported Windows 7 and Office 2010 rollout activities at Gruner + Jahr, including installations, backup/restore, troubleshooting, and Active Directory.
Win7Office 2010RolloutInstallationBackup and RestoreTroubleshootingActive Directory
IT Rollout Technician
Supported Windows 7 and Office 2010 rollout activities at Gruner + Jahr and handled software installation, support, backup/restore, troubleshooting, and Active Directory.
Win7Office 2010RolloutSoftware InstallationSupportBackup and RestoreTroubleshootingActive Directory
IT Systems Technician
Provided IT support for the German Employment Agency (RITS Hamburg). Installed and troubleshot client systems, processed Remedy tickets, performed on-site support, and supported rollouts and hardware/warranty processes.
IT SupportInstallationTroubleshootingRemedyOnsite SupportRolloutHardware Warranty
IT Systems Technician
Provided IT support for the German Employment Agency through RITS Hamburg, including installation, troubleshooting, Remedy ticketing, on-site support, and rollout activities.
IT SupportInstallationTroubleshootingRemedyOnsite SupportRollout
Education
ITIL
Passed the ITIL Foundation Examination in 2014.
Passed the ITIL Foundation Examination in 2014.
Professional Training
Completed professional training on Configuring Windows 8.
Professional Training
Completed network administrator training covering MCSE 2003, CompTIA Linux+, ECN PC Service Specialist, and ECN Network Technician.
Completed network administrator training covering MCSE 2003, CompTIA Linux+, ECN PC Service Specialist, and ECN Network Technician.
University of Applied Sciences
Earned the Fachhochschulreife, a university of applied sciences entrance qualification, in 2004.
Earned the Fachhochschulreife, a university of applied sciences entrance qualification, in 2004.
Berufskolleg Beckum
Completed training as an Information Technology Assistant in 2004.
Completed training as an Information Technology Assistant in 2004.