Marycynthia Nwibo

I handle patient coordination and virtual support through scheduling, inbox responses, and follow-ups, including telehealth, concierge, mobile, and provider availability-based appointments. Most recently, at Clinix Primary Healthcare (US) I managed scheduling for 50+ weekly appointments resulting to 20% increase in patient retention, ran waitlist coordination, and kept client records, spreadsheets, and billing files with zero compliance errors. At the Behavioral Health Center, I streamlined medication prior authorizations, reducing approval delays and ensuring patients received timely access to treatment. I managed high‑volume inbound calls with professionalism, consistently resolving inquiries and improving patient satisfaction scores. By facilitating new patient intake and onboarding while safeguarding sensitive records, I enhanced operational efficiency and contributed to a smoother care experience.