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Mary ID
Looking for a jobQuality Assurance Lead
Quality Assurance Lead at Cardtonic, improving process accuracy by 35% across fintech operations.
NigeriaQuality Assurance Lead at Cardtonic (The Tonic Technologies Ltd)
Experience
Quality Assurance Lead
Leads a team of 17 QA Analysts, conducting audits of financial transactions and driving process improvements. Achieved 35% improvement in process accuracy and 25% reduction in operational errors.
Quality AssuranceTeam LeadershipAudit ManagementRoot Cause AnalysisData AnalysisProcess ImprovementComplianceRisk AssessmentJiraTestRailPower BITableauSQLExcel
Senior Quality Assurance Associate
Verified high-volume financial transactions with 99%+ accuracy, reduced repeat defects by 30%, and improved issue resolution time by 40% through root cause analysis and process redesign.
Quality AssuranceTransaction MonitoringDefect ManagementRoot Cause AnalysisData AnalysisProcess ImprovementComplaint InvestigationDocumentationJiraTestRailPower BITableauSQLExcel
Client Relations Officer (Internship)
Managed client interactions and maintained a centralized client database with 100% data accuracy. Improved response time by 30% and supported sales referrals through proactive relationship management.
Client RelationsCustomer ServiceDatabase ManagementExcelCommunication SkillsRelationship Management
Data Collection & Research Officer
Conducted primary research on Lagos State Transport Policy using qualitative and quantitative methods. Collected, cleaned, and analyzed data to produce reports and graphical outputs.
ResearchData CollectionData AnalysisReport WritingExcel
Education
HubSpot Academy
Email Marketing Certification from HubSpot Academy, expected completion in 2027.
Email Marketing Certification from HubSpot Academy, expected completion in 2027.
ILSSQMA
Lean Six Sigma Green Belt certification.
University of Lagos
Bachelor of Science in Geography and Planning with Second Class Upper (Honours).
Coursera
Google IT Support Certificate completed in 2021.
Google IT Support Certificate completed in 2021.