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Mary Jane Mula
Looking for a jobContent Moderator
Content Moderator at GO CREATOR GROUP who reviews website content, removes inappropriate material, and flags potential rule violations.
PhilippinesContent Moderator at Go Creator Group
Experience
Content Moderator
Ensures website content aligns with company standards. Responsible for reviewing and removing inappropriate material, monitoring user behavior, and flagging potential rule violations.
Content ModerationUser Activity Monitoring (UAM)Policy Compliance
Content Moderator
Ensures website content aligns with company standards. Responsible for reviewing and removing inappropriate material, monitoring user behavior, and flagging potential rule violations.
Content ModerationUser Activity Monitoring (UAM)Policy Compliance
Customer Service Representative
Process orders over the phone. Resolve customer complaints and issues in a timely and professional manner.
Order ProcessingCustomer Complaint ResolutionProfessional communicationComplaint ResolutionPhone SupportReturns ProcessingProduct KnowledgeOrder Tracking
Customer Service Representative
Resolve customer complaints and issues in a timely and professional manner. Process return, refund and product exchange. Provide product information and recommendation. Track customers’ package.
Customer Complaint ResolutionReturns ProcessingProduct InformationPackage TrackingComplaint ResolutionProduct KnowledgeOrder Tracking
Travel Specialist
Book and manage flights for customers. Assist customers in booking hotel and car rental reservations. Help customers in rebooking, rescheduling or cancelling flights, hotel and car rental reservations.
Flight BookingHotel ReservationsCar RentalRe BookingsReschedulingCancellations
Customer Service Representative | SME
Resolve customer complaints and issues in a timely and professional manner. Help customers understand their bills. Assist customer requests for account reactivation, reconnection, subscription renewal, temporary disconnection, etc. Assisted another agent as a Subject Matter Expert. Supported new hires during trainings, nesting and transition. Answers customer escalation calls.
Customer Complaint ResolutionBilling SupportAccount ManagementSubject Matter ExpertTrainingEscalation HandlingComplaint Resolution
Customer Service Representative
Resolve customer complaints and issues in a timely and professional manner via email. Process return, refund and product exchange. Provide product information and recommendation. Track customer's package.
Email SupportCustomer Complaint ResolutionReturns ProcessingProduct InformationPackage TrackingComplaint ResolutionProduct KnowledgeOrder Tracking
Education
Philippine School of Business Administration
Pursued a Bachelor of Science in Accountancy (BSA) at the Philippine School of Business Administration from 2014 to 2016.
Pursued a Bachelor of Science in Accountancy (BSA) at the Philippine School of Business Administration from 2014 to 2016.
Philippine School of Business Administration
Pursued a Bachelor of Science in Accountancy (BSA) at the Philippine School of Business Administration from 2014 to 2016.
Pursued a Bachelor of Science in Accountancy (BSA) at the Philippine School of Business Administration from 2014 to 2016.
Andres Bonifacio Integrated School
Completed secondary education at Andres Bonifacio Integrated School from 2010 to 2014, receiving 4th Honorable Mention.
Completed secondary education at Andres Bonifacio Integrated School from 2010 to 2014, receiving 4th Honorable Mention.
Andres Bonifacio Integrated School
Completed secondary education at Andres Bonifacio Integrated School from 2010 to 2014, receiving 4th Honorable Mention.
Completed secondary education at Andres Bonifacio Integrated School from 2010 to 2014, receiving 4th Honorable Mention.