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Matias Ferreras
Looking for a jobSupport Engineer
Technical Support Engineer at SmartBear investigating REST API issues and improving internal tools and support documentation.
PolandSupport Engineer at SmartBear
Experience
Support Engineer
Investigates and resolves customer technical issues involving REST APIs, Stoplight, and SwaggerHub. Collaborates with support peers and development teams, identifies bugs, and improves internal tools and documentation.
REST APIsStoplightSwaggerHubSalesforceGitHubTechnical TroubleshootingDebuggingTechnical InvestigationProblem SolvingCustomer SupportBug IdentificationDocumentation
Data Analyst
Conducted data investigations and gathered insights from primary and secondary sources using company databases and MS Office. Prepared reports for Microsoft and supported business decisions through data analysis.
Data AnalysisExcelSQLResearchReporting
Senior Process Executive
Supported operations for Microsoft using Excel, SAP, and Azure Portal. Managed payment transactions, updated internal databases, and resolved issues to maintain data integrity and operational efficiency.
ExcelSAPAzure PortalData ManagementOperations
Web Analyst for PC and Mobile
Performed full-site analysis and approval for developers implementing monetizable advertising for Google. Analyzed websites, determined optimal ad positioning, and supported quality control processes.
Web AnalyticsQuality ControlGoogle AdsMobileビジネスレベルPCスキル
Technical Sales Assistant
Provided technical sales and support for desktop computers, laptops, gaming consoles, smartphones, and accessories. Performed assembly, OS setup, driver installation, and application configuration.
Technical SupportSalesHardwareOperating SystemTroubleshooting
Education
Electromechanical Technician
Training in assembly operations, electrical circuits, electronic devices, engines, electrical functionality, and safety risk analysis.
React & Progressive Web Applications Training
Training in dynamic responsive web applications, React, PWA development, cloud deployment, and GitHub.
Security Training
Training covering endpoint protection and encryption.
Linux Training
Training covering LFS101 and LFS207.