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Matute Dilbert
Looking for a jobCustomer Service Agent / Team Lead Manager
Customer service team lead at Alorica Call Center, recognized as its #1 performing agent and promoted to Team Lead Manager.
HondurasCustomer Service Agent / Team Lead Manager at Alorica Call Center
Experience
Customer Service Agent / Team Lead Manager
Handled inbound and outbound customer inquiries via phone with a focus on quality and efficiency. Recognized as the #1 performing agent and promoted to Team Lead Manager, providing coaching and support to agents.
Customer ServiceCall CenterTeam LeadershipCoachingPerformance ManagementSchedulingReportingCRMSalesforceDigital Communication
General Manager
Led a team of five employees, overseeing daily operations, sales, and customer relations. Managed inventory, prepared books for sale, and handled cash register and POS systems.
Team LeadershipOperations ManagementSalesClient RelationsInventory ManagementPOS systemsWorkflow Optimization
Education
Universidad Tecnológica de Honduras
Pursuing a Bachelor's in Business Administration, currently in progress.
Instituto Técnico Islas de la Bahía
Earned a High School Diploma in Science and Letters in 2014.
Earned a High School Diploma in Science and Letters in 2014.
Universidad Tecnológica Centroamericana
Completed partial studies toward a Bachelor's in Architecture.