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Customer Support Specialist
Customer Support Specialist at MensUSA who improved customer lifetime value by 40% and reduced churn.
NigeriaCustomer Support Specialist at MensUSA
Delivered multichannel support (livechat, email, social media, phone), achieving 95% customer satisfaction. Used Shopify tools for order lookup and status, and handled inbound/outbound calls via Vonage to engage prospects.
ZendeskZohoRespond.IoShopifyLive ChatEmailSocial Media MessagingVonageCustomer SatisfactionOrder ManagementCustomer Relationship ManagementDe escalationData EntryWritten CommunicationAttention To DetailOrganizationMultitaskingActive ListeningProblem Solving
Managed all customer communication via Respond.io, reducing support ticket backlog by 45% and improving customer retention by 20%. Conducted virtual product demonstrations, training, and onboarding.
Respond.IoEmailTelephoneCustomer SupportTicket ManagementWorkflow OptimizationCustomer RetentionVirtual DemonstrationsTrainingOnboardingProfessional communication
Bachelor of Science in Plant Science from Olabisi Onabanjo University, Ogun State, Nigeria, completed in 2016.
Bachelor of Science in Plant Science from Olabisi Onabanjo University, Ogun State, Nigeria, completed in 2016.
Professional Diploma in CRM Platforms Management from Udemy.
Customer Relationship Management certification from Coursera.
Call Center Customer Service certification from Coursera.
The Complete Data Entry Skill: From Basic to Advanced certification from Udemy.
Profile sourced from Himalayas.