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Independent Trader
Customer Operations & Trader Support Specialist in financial markets, with hands-on gold and Nasdaq trading experience using MetaTrader and cTrader.
FranceIndependent Trader at Financial Markets Trading
Active trading in gold (XAUUSD) and the Nasdaq (US100) with practical knowledge of trading platforms and the prop firm environment.
MetaTraderCTraderMacroeconomic AnalysisRisk ManagementMarket Conditions Monitoring
Structured customer acquisition and retention processes, managed end-to-end customer experience and service workflows, and optimized scheduling and operations.
Customer AcquisitionCustomer RetentionCustomer ExperienceOperationsSchedulingService quality
Managed complex health insurance cases including coverage, reimbursements, and eligibility. Provided multilingual support in French, English, and Dutch.
IntercomMarmotCRMMultilingual SupportComplex Case ManagementKnowledge Base
Created and developed a service business with full responsibility for operations, optimizing sales, customer experience, scheduling, and marketing processes.
OperationsSalesCustomer ExperienceSchedulingMarketingFinancial Performance
Provided e-commerce support, after-sales service, and complaints management, guiding customers and resolving commercial issues.
E commerce Supportafter sales servicesComplaints ManagementCustomer Guidance
Optimized the customer lifecycle from acquisition to retention, focusing on operational efficiency and structuring workflows to enhance service quality.
Customer LifecycleAcquisitionRetentionOperational EfficiencyWorkflow Improvement
Handled emergency calls, rapidly assessed situations, and coordinated with emergency services including the fire service.
Emergency ResponseStress ManagementActive ListeningEmpathyCoordination
Managed customer service and trader support, including request resolution, user follow-up, and support coordination.
Customer ServiceTrader SupportRequest ResolutionUser Follow UpSupport Coordination
Provided remote customer support in a financial brokerage environment, guiding users and resolving platform service requests.
Customer SupportUser GuidancePlatform Services
Bachelor in Management from Toulouse Business School, completed from 2018 to 2021.
Bachelor in Management from Toulouse Business School, completed from 2018 to 2021.
Baccalaureate in Economics and Social Sciences with Mathematics specialisation, obtained in 2018 with honours: Good.
Baccalaureate in Economics and Social Sciences with Mathematics specialisation, obtained in 2018 with honours: Good.
Profile sourced from Himalayas.