Max Thomas

Assistant Manager

Provides day-to-day administrative support to the manager and director, arranging meetings, travel, and customer administration. Maintains client records and prepares quotes, invoices, and statements in QuickBooks.

QuickbooksCustomer ServiceSchedulingTravel CoordinationDocumentationCRMCommunication Skills

Client Engagement & Admin Coordinator

Coordinated client communications, schedules, and follow-up actions for a US-based remote team. Maintained client records in Bloom CRM and built a Zapier automation to streamline reminders.

Bloom CRMZapierClient CommunicationSchedulingDocumentationRemote Collaboration

Client Care Consultant

Outsurance

Handled client service enquiries across phone, email, and online channels, recorded details accurately, and followed up on requests.

Customer ServiceCommunication SkillsData EntryFollow up

Fish & Floor Manager

Supported daily operations, customer service, staff coordination, stock control, and supplier liaison.

Customer ServiceStaff CoordinationStock ControlSupplier Management

Aquarist

Maintained operational records and followed detailed procedures and standards while working independently.

Record keepingProceduresIndependent work