Megan Abramia

Customer Success Development Representative

Connecteam

Manage customer onboarding and engagement for a B2B SaaS platform, supporting successful product adoption and customer satisfaction. Conduct proactive outreach and manage onboarding pipelines using HubSpot CRM.

Customer OnboardingCustomer EngagementHubSpotB2B SaaSCustomer SuccessAppointment SchedulingPipeline Management

Community Manager

Manage relationships with approximately 100 customers/subscribers monthly, providing proactive support and personalized communication. Analyze customer feedback and support data to identify recurring issues and improve customer experience.

Customer Relationship ManagementCustomer RetentionData AnalysisFeedback AnalysisSubscription ManagementCross Functional CollaborationCustomer Engagement

Senior Contact Center Operator - iGaming

Managed high-volume account, payment, and technical inquiries on a fast-paced digital platform while maintaining strong resolution quality. Served as a primary escalation point for complex customer issues.

Customer SupportEscalation ManagementLiveZillaCase ManagementComplianceProblem SolvingHigh Volume

Account Manager (Contract / 6-Month Project)

Managed daily billing and financial workflows for a portfolio of business clients, handling up to 117 client accounts in a single day. Audited transaction and account data to identify discrepancies and potential revenue loss.

Account ManagementBilling OperationsFinancial AuditingCRMInvoicingClient RelationsData Analysis

Customer Success Advisor

Spotify

Handled 50+ customer cases per day across account access, payments, billing, and other customer-facing issues in a high-volume international environment. Consistently achieved 100% QA scores and maintained 95%+ CSAT.

Customer SupportSalesforceCRMBillingAccount ManagementMultilingual SupportData IntegrityQuality Assurance

Operations & Sales Assistant

Managed day-to-day retail operations, customer service, inventory, and supplier coordination for an international-facing business. Processed customer invoices and commercial documentation, and resolved payment discrepancies.

Retail OperationsCustomer ServiceInventory ManagementSupplier CoordinationInvoicingBillingMultilingual Support

Customer Care Coordinator - iGaming

Managed customer requests through live chat, phone, and email in a high-volume digital support environment. Investigated account, transaction, and payment-related issues and followed cases through to resolution.

Customer SupportLive ChatPhone SupportEmail SupportCase ManagementTrainingMultitasking