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Mehmet Ali Ulutaş
Open to opportunitiesIT and Help Desk Specialist
I resolve Tier 1/Tier 2 IT issues and automate reliable infrastructure operations across domain environments.
TurkeyIT and Help Desk Specialist at Evergreen Turkey
About
I've supported 100+ users at Dönper Danışmanlık Hizmetleri and managed company-wide IT operations at İstek Vakfı Okulları, resolving hardware, software, network, VPN, and endpoint-security issues.
I administer Active Directory, Office 365, Microsoft Teams, SharePoint, Intune, NAS storage, shared-drive permissions, and CrowdStrike Falcon. I also automate domain administration and file synchronization with PowerShell, Batch, PsExec, and Robocopy, and deployed standardized disk images to 150+ computers using Macrium Reflect.
I document recurring fixes, monitor SLA performance, support onboarding and offboarding, and translate technical issues into clear solutions for users.
Experience
IT and Help Desk Specialist
Managed IT operations, automated tasks with PowerShell/Batch scripts, and provided Tier 1/2 support. Handled Active Directory, Office 365, endpoint security, and imaging/deployment for 150+ computers.
Active DirectoryOffice 365PowerShellBatch ScriptRobocopyMacrium ReflectHelp DeskTicketing SystemsWindows ServerMacOSNetwork TroubleshootingLAN WANTCP IPDNSDHCPVPNFirewalls
Education
İSTEK VAKFI OKULLARI
Pursued studies at İstek Vakfı Okulları from 2025 to 2026.
Pursued studies at İstek Vakfı Okulları from 2025 to 2026.