Mercy Dogun

Communications Assistant & Welfare Manager

Collaborated with the convener and team members, handling communications with brands, partners, institutions, and individuals. Handled procurement and overall event welfare, maximizing VIP and attendee satisfaction, and coordinated inventory, sales, financial records, and post-event documentation.

Communication SkillsEvent ManagementProcurementInventory ManagementFinancial Records

Hospitality and Service Management Intern

Diageo

Supported service workflows in a fast-paced restaurant environment, following hygiene and quality-control procedures. Handled guest bills and invoices, recorded sales accurately, and contributed to consistent food handling and service standards.

Hospitality OperationsService CoordinationQuality ControlFinancial ProceduresGuest Service

Administrative Assistant

Served as first point of contact for an average of 50 enquiries, visitors, and documentation requests daily. Processed and validated 1,000+ EMIS records using Microsoft Excel, improving dataset accuracy by 50%, and developed structured templates that reduced reporting time.

ExcelData ValidationAdministrative SupportDocumentationCommunication Skills

Operations Coordinator

Coordinated daily operations and task assignments across fulfilment, procurement, and customer experience functions. Followed up on order processing and deliveries, improving turnaround time and on-time fulfilment rates, and communicated with vendors via WhatsApp Business.

Operations CoordinationProcurementCustomer ExperienceVendor ManagementWhatsApp Business

Team Lead

Led a subteam of 10 volunteers educating students on personal hygiene, sex education, reproduction, and peer pressure. Handled questions, feedback, and confidential information, and participated in trainings, meetings, planning, and project execution.

Team LeadershipEducationCommunication SkillsConfidentialityProject Execution

Project Assistant

Supported project timelines through production and execution, coordinating tasks and maintaining schedule adherence. Participated in meetings, pitches, and relationship-building engagements, and managed documentation, vendor onboarding, communications, expense tracking, and budget updates.

Project CoordinationDocumentationVendor OnboardingExpense TrackingCommunication Skills

Administrator & Personal Assistant

Coordinated schedules, meetings, and follow-up actions to support leadership effectiveness. Managed confidential correspondence and travel arrangements, prepared status updates and reports, and facilitated virtual meetings.

Administrative SupportSchedulingTravel CoordinationConfidentialityVirtual Meetings

Administrative & Personal Assistant

Handled professional correspondence including emails, follow-ups, relationship management, and stakeholder communication. Managed documentation, vendor onboarding, communications, expense tracking, and budget updates, and trained participants during skill acquisition programs.

Administrative SupportCorrespondenceVendor ManagementExpense TrackingTraining