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Customer Support Agent
Customer Support Agent at Zenka Digital, guiding customers through loan applications, repayments and app access.
KenyaCustomer Support Agent at Zenka Digital
Handle customer inquiries about loans and app usage, resolve complaints, and guide customers through loan applications and repayments. Maintain accurate records and promote products.
Inbound And Outbound Customer SupportComplaint ResolutionAccount SupportCustomer EducationProduct SalesRecord keepingCRMZendeskEmailChatSocial Media
Supported disaster risk management, health and nutrition, and water and sanitation activities.
Disaster Risk ManagementHealth and NutritionWater and Sanitation
Pursued a Bachelor's Degree in Health Systems Management and Technology from 2016 to 2021.
Pursued a Bachelor's Degree in Health Systems Management and Technology from 2016 to 2021.
Answered inbound calls, resolved customer inquiries and complaints, and escalated issues to supervisors when needed. Provided troubleshooting and technical support, and made outbound follow-up calls.
Inbound And Outbound Customer SupportComplaint ResolutionTroubleshootingTechnical SupportOutbound CallsEmailChatSocial Media
Coded, indexed, and filed records, booked clinics, and received and inspected commodities. Prepared financial reports and participated in meetings.
Record keepingFilingCommodity InspectionFinancial Reporting
Handled records, commodity inspection, and financial transactions, and attended budgeting meetings. Provided secretarial and administrative support to management committees.
Record keepingCommodity InspectionFinancial TransactionsAdministrative Support
Profile sourced from Himalayas.