Loading profile…
Meritxell Rosés Hortal
Looking for a jobCX Team Leader
I lead CX operations teams, optimize regulated workflows, and build data-driven Revenue Operations capabilities.
SpainCX Team Leader at Tombola Ltd
About
CX and Operations professional with 4 years in customer service and 2 years directly leading remote
teams in regulated, high-performance environments. Proven expertise in team leadership, KPI
management, process optimization, and cross-functional collaboration. Currently exploring Revenue
Operations and data-driven analytics through active learning in SQL, Power BI, and HubSpot —
building technical capabilities to bridge CX leadership with strategic operations roles. Bilingual
(Spanish/English, native Catalan), available immediately.
Experience
CX Team Leader
Led a remote customer service team of 14 specialists, managing performance, coaching, and escalations in a regulated environment. Redesigned legacy workflows, improved compliance, and collaborated with cross-functional teams.
Salesforce Service CloudAmazon ConnectJiraConfluenceExcelGoogle WorkspaceAI ToolsTeam LeadershipKPI ManagementProcess OptimizationEscalation Management
Education
ESDI Barcelona
Postgraduate in Multimedia Design & Electronic Arts.
Google
Professional Certificate in Project Management.
Google
Professional Certificate in Team Leadership & Management.
Universitat de Barcelona
Bachelor's Degree in Fine Arts.