Michael Flores

Dental Administrative VA

Scheduled patient appointments, verified insurance coverage for PPO and HMO plans, and coordinated orthodontic consultations. Processed payments, followed up on overdue balances, and prepared daily show/no-show reports.

Appointment SchedulingInsurance VerificationPPOHMOPayment ProcessingPatient CommunicationHIPAAMicrosoft Office

Legal Assistant

Completed client intake, served as point of contact for immigration case updates, and organized confidential electronic case files. Assembled case packets, coordinated consultations, and maintained case notes in the case management system.

Client intakeCase ManagementImmigration Documentation SupportConfidentialityCommunication SkillsDocument Management

Healthcare Advocate

UnitedHealthcare

Resolved customer inquiries and service issues while maintaining confidentiality and HIPAA compliance. Verified insurance coverage, coordinated with providers, reviewed EOBs and EMR documentation, and processed payments and claims.

Customer ServiceInsurance VerificationHIPAAEOB ReviewEMRPayment ProcessingClaims ProcessingConfidentiality