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Michelle Oliver
Looking for a jobOwner / Massage Therapist
I coordinate operations, project documentation, compliance, and financial workflows for construction and service teams.
United StatesOwner / Massage Therapist at Sole Proprietor
About
I've managed operations for an HVAC subcontractor, overseeing accounts receivable and payable workflows, project documentation, contracts, multi-state licensing, and regulatory compliance.
My construction and restoration experience includes coordinating schedules, subcontractor progress, customer updates, insurance-adjuster communication, project records, and payment collection at SERVPRO and Oliver & Sons Construction.
I also run my own massage therapy practice, managing scheduling, billing, bookkeeping, marketing, retention, compliance, and client service end-to-end. I bring organized documentation systems, practical process improvements, and quickly learned software to support project teams and leadership.
Experience
Owner / Massage Therapist
Managed all business operations including scheduling, billing, bookkeeping, and client communications. Built and maintained strong client relationships and handled customer service end-to-end.
Business OperationsSchedulingBillingBookkeepingClient CommunicationCustomer ServiceMarketingRetentionAppointment SchedulingComplianceState Licensing
Operations Manager
Managed accounts receivable and oversaw accounts payable workflows. Tracked project progression and maintained documentation including COIs, bonds, licensing, and permits.
Accounts ReceivableAccounts Payable
Education
University of Illinois at Chicago
Bachelor of Science in Kinesiology with a minor in Psychology.
Triton College
Associate of Arts with an English focus.
The Soma Institute
Massage Therapy Certificate.