Michelle West

Experience

1. Digital Asset Manager

   Managed digital assets throughout their lifecycle, including ingestion, organization, metadata tagging, quality assurance, and distribution. Maintained metadata standards and taxonomy to improve findability and consistency.

   Dam OperationsMetadata ManagementTaxonomyAsset Lifecycle ManagementQuality AssuranceSalesforceAdobe Creative SuiteAI productivity tools

2. Member Services Specialist

   Provided customer support for 10+ national partner programs, resolving account, technical, and platform-related issues. Troubleshot system issues and collaborated with internal teams to ensure timely resolution.

   Customer SupportTroubleshootingDocumentationCollaboration

3. Specialist

   Apple Inc.

   Delivered technical support, product training, and troubleshooting for Apple hardware, software, and creative tools. Guided consumers, businesses, and educational clients through technology adoption and workflow optimization.

   Technical SupportProduct TrainingTroubleshootingCustomer Service