Mika Gutierrez

Looking for a job

Operations Manager / Project Manager

Operations Manager for multiple client accounts, building SOPs and CRM workflows that streamline onboarding and service delivery.

PhilippinesOperations Manager / Project Manager at Freelancer (Multiple Clients)

Experience

Operations Manager / Project Manager
Manage end-to-end operations for multiple client accounts, including email newsletter publishing, paid ads oversight, and content production pipelines. Track and report performance across Meta Ads accounts and oversee a YouTube cohort program.
Email MarketingPaid AdsContent ProductionMeta AdsYouTubeSocial Media Copywriting
Operations Manager / Project Manager
Oversaw end-to-end business operations and strategic initiatives for a remote consultancy. Built SOPs and CRM workflows, automated communication flows, and introduced ClickUp for centralized project tracking.
SOP DevelopmentCRM workflowsManyChatEmail AutomationClickUpTeam OnboardingEvent Coordination
Email Marketing Specialist
Designed automated email sequences, created lead magnets and landing pages, and managed inbox communication for multiple brands. Analyzed campaign performance and segmented audiences for personalized content.
Email MarketingAutomationLead MagnetsLanding PagesSegmentationCRM Integration
Senior Social Media Manager
Led Instagram and Facebook campaigns for diverse brands, managed creative teams, and established editorial calendars. Launched influencer collaboration initiatives to drive brand visibility.
Social Media ManagementInstagramFacebookContent StrategyTeam ManagementInfluencer Marketing
Social Media Executive
Crafted customer-focused content strategies aligned with e-commerce objectives and monitored platform performance. Partnered with the e-commerce team to align promotions with social media efforts.
Social Media StrategyContent CreationEcommercePerformance MonitoringUser Generated Content
Customer Service Representative
TaskUs
Delivered email and chat support for global customers, resolved account issues, and maintained knowledge base documentation. Trained new team members on support protocols.
Customer SupportEmail SupportLive ChatIssue ResolutionKnowledge BaseTraining
Content Moderator
TaskUs
Reviewed digital content for compliance with platform policies and ensured community safety by removing inappropriate materials. Applied moderation guidelines across high-volume workloads.
Content ModerationPolicy ComplianceCommunity SafetyAttention To Detail

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Experience

Operations Manager / Project Manager

Manage end-to-end operations for multiple client accounts, including email newsletter publishing, paid ads oversight, and content production pipelines. Track and report performance across Meta Ads accounts and oversee a YouTube cohort program.

Email MarketingPaid AdsContent ProductionMeta AdsYouTubeSocial Media Copywriting

Operations Manager / Project Manager

Oversaw end-to-end business operations and strategic initiatives for a remote consultancy. Built SOPs and CRM workflows, automated communication flows, and introduced ClickUp for centralized project tracking.

SOP DevelopmentCRM workflowsManyChatEmail AutomationClickUpTeam OnboardingEvent Coordination

Email Marketing Specialist

Designed automated email sequences, created lead magnets and landing pages, and managed inbox communication for multiple brands. Analyzed campaign performance and segmented audiences for personalized content.

Email MarketingAutomationLead MagnetsLanding PagesSegmentationCRM Integration

Senior Social Media Manager

Led Instagram and Facebook campaigns for diverse brands, managed creative teams, and established editorial calendars. Launched influencer collaboration initiatives to drive brand visibility.

Social Media ManagementInstagramFacebookContent StrategyTeam ManagementInfluencer Marketing

Social Media Executive

Crafted customer-focused content strategies aligned with e-commerce objectives and monitored platform performance. Partnered with the e-commerce team to align promotions with social media efforts.

Social Media StrategyContent CreationEcommercePerformance MonitoringUser Generated Content

Customer Service Representative

TaskUs

Delivered email and chat support for global customers, resolved account issues, and maintained knowledge base documentation. Trained new team members on support protocols.

Customer SupportEmail SupportLive ChatIssue ResolutionKnowledge BaseTraining

Content Moderator

TaskUs

Reviewed digital content for compliance with platform policies and ensured community safety by removing inappropriate materials. Applied moderation guidelines across high-volume workloads.

Content ModerationPolicy ComplianceCommunity SafetyAttention To Detail