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Mike Gouvea
Looking for a jobClone Care Lead Supervisor
Entry-level IT support candidate building foundational skills at Calbright College, with customer service experience and a path toward cybersecurity.
United StatesClone Care Lead Supervisor at Phinest Nursery Company
About
At Calbright College, I’m developing foundational skills in IT support, hardware, troubleshooting, operating systems, networking, and virtualization while working toward the CompTIA ITF+ certification. I’ve completed TryHackMe’s Pre-Security Path and am currently completing its Cyber Security 101 Path.
At Phinest Nursery Company, I was promoted from the Cutting team to Clone Care and selected as Clone Care Lead, supervising a team of 4–5 employees and training staff on procedures and quality control. My earlier customer-facing work at FedEx Office included using CRM software, providing office technology services, and training new employees.
Experience
Clone Care Lead Supervisor
Promoted to Clone Care Lead, supervising a team of 4-5 employees, delegating tasks, monitoring workflow, and ensuring production targets were met. Evaluated plant health and quality, trained staff on procedures, and maintained safety and compliance standards.
Team LeadershipQuality ControlCorporate TrainerProcess ComplianceAttention To Detail
Contract Delivery Expert
Provided customer-focused delivery service, ensuring orders were delivered accurately and on time. Demonstrated strong time management, organization, communication, and problem-solving skills while working independently.
Customer ServiceTime ManagementProblem SolvingCommunication Skills
Store Protection Specialist
Education
Calbright College
Currently attending the Information Technology Support course, working towards CompTIA ITF+ and A+ certifications.
TryHackMe
Currently completing the Cyber Security 101 Path.
University of Riverside Cannabis Extension
Earned a Cannabis Agriculture & Horticulture Certificate from 2023 to 2024.
Earned a Cannabis Agriculture & Horticulture Certificate from 2023 to 2024.
Placer High School
Earned a High School Diploma from 2002 to 2006.
Earned a High School Diploma from 2002 to 2006.
TryHackMe
Completed the Pre-Security Path, covering foundational cybersecurity topics including networking, operating systems, and security fundamentals.