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Milena UGC
Looking for a jobProject Manager
Project Manager at DPV CPA who delivered 10 regulated platform integrations at Rush Street Interactive.
ColombiaProject Manager at DPV CPA
Experience
Project Manager
Led a FinCEN regulatory compliance initiative across ~250 clients with 100% on-time filing, prioritizing schedule by business impact and risk. Communicated progress and risks to clients and executives in English, and built a Jira workflow for real-time visibility.
FinCENRegulatory ComplianceJiraStakeholder ManagementRisk ManagementCommunication Skills
Integration Project Specialist / Platform Integration Manager
Delivered 10 third-party vendor integrations across 5 regulated jurisdictions end to end, managing at least 3 in parallel, bringing ~3,000 games live with an average integration time of 1.5 months. Prioritized roadmap by business impact using A/B test results and standardized the process into a Confluence playbook.
Third Party IntegrationsAPI DocumentationA B TestingConfluenceJiraQA CoordinationRegulatory ComplianceProject Management
Management Leader / IT Project & Service Delivery Manager
Led a team of 9 delivering DevOps, Data Analytics and Infrastructure services for 6 concurrent clients, including managing the DevOps team engagement for SURA's insurtech initiative. Built the internal Help Desk from zero with ITIL and an ITSM platform, and established service metrics (SLAs, KPIs, OKRs).
Team LeadershipDevOpsData AnalysisInfrastructureITILITSMSLAKPIsOKRsProject Management
International Study & Work Program
Studied English at an English-language college abroad while working in customer-facing roles.
Process Manager / IT Service Delivery Coordinator
Translated client needs, incidents and service requests (~120 tickets/month) into actionable tasks prioritized by business impact, monitoring SLA compliance and records on the ITSM platform.
ITSMSLAIncident ManagementService DeliveryPrioritization
Education
ITtude
Completed Product Management certifications in Basics, Prioritization & Roadmaps, Product Strategy, and Product Discovery in 2026.
Completed Product Management certifications in Basics, Prioritization & Roadmaps, Product Strategy, and Product Discovery in 2026.
EAFIT University
Completed Business Intelligence studies at EAFIT University in 2022.
Completed Business Intelligence studies at EAFIT University in 2022.
CertiProf
Earned the ITIL v4 certification from CertiProf in 2021.
Earned the ITIL v4 certification from CertiProf in 2021.
IBMI
Completed Project Management studies at IBMI in 2020.
Completed Project Management studies at IBMI in 2020.
Instituto Tecnológico Metropolitano (ITM)
Earned a Telecommunications Engineer degree from Instituto Tecnológico Metropolitano (ITM) in 2017.
Earned a Telecommunications Engineer degree from Instituto Tecnológico Metropolitano (ITM) in 2017.
International Scrum Institute
Earned the Scrum Master certification from the International Scrum Institute in 2016.
Earned the Scrum Master certification from the International Scrum Institute in 2016.