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Senior Product Manager
I lead financial products from discovery to nationwide launches across payments, credit cards, loans, and insurance.
BrazilSenior Product Manager at Lojas Renner
Managed 5 core financial products (Private Label, Credit Cards, Loans, Insurance, Open Finance) and key card processor migration. Led Agile product discovery to delivery—defining backlogs, user stories, and releases. Bridged business, tech, and vendors while tracking KPIs (sales, delivery, churn). Managed operational risks to ensure stability during major sales campaigns.
Project ManagementExcelSQLData AnalysisMicrosoft OfficeStakeholder ManagementEnglishProduct ManagementProduct StrategyProduct DevelopmentProduct LaunchProduct KnowledgeProduct AnalyticsProduct RoadmapProduct Owner
Postgraduate degree in Digital Marketing with emphasis on People Management, Leadership, and Strategy.
Bachelor's degree in Business Administration with focus on Management, Strategy, and Business.
Executed GTM strategies for 10+ financial product launches nationwide. Led key initiatives including the Instant Card project for immediate in-store use, 100% Digital Statements (saving ~$95K USD/month), and Sustainable Cards (scaled from 20% to 100% issuance). Coordinated UAT, release plans, and vendor launch steps.
Managed SLAs with 5 key national vendors for card processing, production, and delivery. Led process and logistics optimizations that saved ~$1M USD/month. Monitored billing cycles, card issuance, and returned-card KPIs to drive high quality and customer satisfaction.
Connected technical teams with leadership to align priorities, report status, and plan tech updates. Managed IT vendor governance and analyzed operational data for backup and storage systems to ensure service availability.
Managed credit card operations, boletos, billing, and customer communications. Worked daily with international teams across 6 countries (USA, UK, Mexico, Chile, Argentina, and India), leading a monthly best-practices group. Participated in the operational transition and consolidation of HSBC into Banco Bradesco, supporting process transfers and vendor integration.
Profile sourced from Himalayas.