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Mina Said
Looking for a jobCustomer Service Advisor
Customer Service Advisor at Talkmobile / Vodafone UK handling telecom account and billing issues.
EgyptCustomer Service Advisor at Talkmobile / Vodafone UK
Experience
Customer Service Advisor
Handled English-language customer interactions for a UK telecom account, following verification and security procedures. Investigated account and billing issues, documented cases accurately, and escalated complex matters through internal workflows.
Customer ServiceCRMDocumentationEscalation ManagementProcess ComplianceRemote Work
Customer Service Representative
Supported customers through structured troubleshooting and issue-resolution workflows. Recorded case details and followed account-specific procedures in a fast-paced service environment.
Customer ServiceTroubleshootingDocumentation
Medical Sales Representative
Communicated with healthcare professionals regarding pharmaceutical products and relevant product information. Built professional relationships with healthcare providers and managed field activities independently.
Pharmaceutical SalesHealthcare CommunicationRelationship Building
Medical Sales Representative
Presented pharmaceutical and healthcare products to healthcare professionals and handled professional follow-up. Used medical and scientific knowledge to communicate product information effectively.
Pharmaceutical SalesHealthcare CommunicationProduct Knowledge
Customer Service Representative
Provided English-language customer support while following account procedures and service standards. Handled customer issues, documented interactions, and escalated cases when required.
Customer ServiceDocumentationEscalation ManagementEnglish Communication
Education
Alexandria University
B.Sc. in Zoology/Chemistry with a GPA of 3.25/4.00 from Alexandria University, Faculty of Science.