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Customer Support Agent
Customer support agent at Royal Way Limited (IGAMING), resolving player account and payment issues.
NigeriaCustomer Support Agent at Royal Way Limited
Delivered professional and timely support to users via live chat, email, and ticketing systems. Handled player inquiries, complaints, and requests with empathy, accuracy, and professionalism.
Live ChatEmail SupportTicketing SystemsCRMCustomer ServiceProblem SolvingEscalation ManagementKPI Compliance
Engaged prospective clients daily via phone, WhatsApp, chat, and digital channels to generate new sales opportunities. Converted qualified prospects into customers through consultative selling and strategic follow-up.
SalesConsultative SellingCRMLead ManagementCommunication SkillsFollow upPipeline Management
Served as the primary point of contact for customers, visitors, and callers, establishing a professional and welcoming atmosphere. Managed incoming calls, emails, messages, and walk-in inquiries.
Customer ServiceCommunication SkillsSchedulingAdministrative SupportRecord keepingProblem Solving
Pursued a Bachelor of Science in Biology, gaining a strong foundation in biological sciences and research methodologies.
Profile sourced from Himalayas.