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Miyelani Baloyi
Looking for a jobSpecialist: Process Solutions & Improvement
Business Analyst at Vodacom improving fraud processes through root cause analysis, business requirements, and operational data.
South AfricaSpecialist: Process Solutions & Improvement at Vodacom
Experience
Specialist: Process Solutions & Improvement
Conducts business and process analysis to identify operational risks and improvement opportunities. Performs root cause analysis of fraud trends and develops Business Requirements Specifications for fraud prevention initiatives.
Business Process MappingProcess OptimizationRoot Cause AnalysisRequirements ElicitationAgileScrumSAFePI PlanningBacklog RefinementBusiness ReadinessSQLMicrosoft VisioJiraConfluenceBPMN
Business Analyst
Gathered, analyzed, and documented business requirements for strategic initiatives. Facilitated workshops with stakeholders and coordinated third-party vendors to ensure successful solution delivery.
Requirements ElicitationStakeholder ManagementBusiness Process AnalysisVendor ManagementUATChange ManagementCross Functional Collaboration
Junior Business Analyst
Developed user interface diagrams and conducted business analysis activities for projects. Mapped current-state and future-state processes and maintained Standard Operating Procedures.
Business Process MappingProcess OptimizationRequirements GatheringSOP DevelopmentProject Coordination
Junior Business Analyst
Collaborated with stakeholders to elicit and document business requirements for system enhancements. Facilitated requirements gathering sessions and supported project delivery throughout the SDLC.
Requirements ElicitationUser StoriesUATDefect TrackingRoot Cause AnalysisSDLCProcess Improvement
Junior Support Analyst
Provided support analysis for system and process issues, assisting with root cause analysis and resolution to minimize operational disruptions.
Support AnalysisIssue ResolutionRoot Cause Analysis
Junior Developer Intern
Internship as a junior developer, gaining practical experience in software development.
Software Development
Education
Tshwane University of Technology
Currently pursuing an Advanced Diploma in Informatics.
Tshwane University of Technology
Completed National Diploma in Information Technology with a focus on Software Development.
Merensky High School
Completed National Senior Certificate in 2016.
Completed National Senior Certificate in 2016.