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Mohamed Ibrahim
Looking for a jobCareer Break
Client Relationship Manager in B2B travel, resolving booking disputes and VIP requests at WebBeds.
LuxembourgCareer Break at Relocation, Family and Training
About
At WebBeds / Lots of Hotels (Webjet), I handled travel-agent escalations across more than 20 countries, including missing reservations, booking mismatches and last-minute changes. I checked booking records against hotel data to establish what went wrong, then negotiated with hotel teams to keep guests in place and resolve charges.
I’ve also supported major travel-agent accounts and arranged short-notice travel for VIP clients from the GCC. I’m now looking for a client relationship or account management role in travel or mobility.
Experience
Career Break
Took a career break to relocate with family and care for children. Used the time to obtain Scrum Master and Microsoft 365 certifications.
ScrumMicrosoft 365
Corporate Travel Agent
Booked flights and hotels in Sabre for more than 40 corporate accounts, including Mitsubishi and Hitachi. Managed changes, cancellations, and refunds, and created step-by-step guides for common booking-system issues.
SabreTravel BookingCorporate AccountsCustomer ServiceDocumentation
Operations and Sales Support Specialist
Handled live escalations from travel agents in over 20 countries, resolving booking mismatches and disputes. Negotiated with hotel teams to prevent relocations and worked with sales on key accounts, while arranging VIP services for GCC clients.
Escalation Management
Education
Microsoft
Earned the Microsoft 365 Fundamentals (MS-900) certification in 2023.
Earned the Microsoft 365 Fundamentals (MS-900) certification in 2023.
Scrum Alliance
Earned the Certified Scrum Master (CSM) certification in 2023.
Earned the Certified Scrum Master (CSM) certification in 2023.
High Institute for Tourism and Hotels (King Marriott)
Earned a Bachelor of Science in Tourism Studies from the High Institute for Tourism and Hotels (King Marriott) in Alexandria.