Mohamed Tayel

Microsoft Cloud Support Engineer

Microsoft (via Concentrix)

Resolved around 1,000 complex escalations for roughly 800 organizations as primary owner of Microsoft Entra ID and the identity platform. Delivered least-privilege, automation-first solutions and supported migrations off legacy authentication.

Microsoft Entra IDAzureMicrosoft 365Conditional AccessMFASelf Service Password ResetPasswordless AuthenticationADFSSAMLOAuthOpenID ConnectEntraID ConnectCloud SyncPowerShellMicrosoft GraphSCIMPIMRBACWindows ServerActive DirectoryGroup PolicyDNSIntuneMicrosoft DefenderServiceNowSalesforceOktaGCPOCICitrix

Customer Service Representative

Ranked top 1-2 site-wide for NPS with a 100% quality score throughout, exceeding 85% of metrics including AHT, CCR and Release Rate. Handled 100+ contacts daily, resolving complaints and winning cases.

Customer ServiceNPSComplaint ResolutionCase Management

International Account Advisor

Ranked #1 in Egypt for Net Business Acquisition and top 1-2 for NPS; recognised three times for outstanding performance. Handled 60+ contacts per day, troubleshooting network, voice and SMS, mobile data and mobile broadband faults.

Customer ServiceTroubleshootingNetworkingVoiceSMSMobile DataMobile Broadband

Customer Sales Assistant

Jotun

Ran the store's day-to-day operations single-handedly and advised retail and trade customers using technical product knowledge.

SalesCustomer ServiceProduct Knowledge

Sales Assistant

Formatted master's theses and PhD dissertations in Microsoft Word and built PowerPoint presentations to institutional standards.

Microsoft WordPowerPointFormattingPresentation Design