Mohammad Korjieh

Looking for a job

Senior Site Manager

Senior Site Manager at McDonald's UAE who cut operational costs by 30% through digital service implementations.

EgyptSenior Site Manager at McDonald's UAE

Experience

Senior Site Manager
Directed multiple projects, integrating 3POS partners and deploying advanced CRM and ChatBot systems. Collaborated with global teams to implement new services, achieving a 30% cost reduction through alternative solutions.
CRMChatbot3POSProject ManagementDigital Transformation
McDelivery Service Consultant
Managed 150+ agents, ensuring adherence to KPIs and enhancing service delivery. Trained staff on operational excellence, driving key improvements in customer experience.
KPI ManagementTrainingCustomer ServiceOperations
McDelivery Service Coordinator Manager
Supervised a team of 80+ outsourced call center agents, ensuring KPI compliance. Streamlined workflows by coordinating efforts between marketing, IT, and operations teams.
Team ManagementWorkflow OptimizationKPI ComplianceAudit
McDelivery Service Assistant Manager
Led a call center team of 50+, ensuring adherence to customer service standards and operational benchmarks. Implemented staff workshops, seminars, and audits to drive continuous improvement in service delivery.
Team LeadershipCustomer ServiceSLA MonitoringTraining
Assistant Manager in Charge Restaurant
Oversaw daily operations, including cash handling, order management, and compliance with food safety standards. Led customer service initiatives, ensuring high levels of customer satisfaction.
Operations ManagementCash HandlingFood SafetyCustomer Satisfaction

Education

Lebanese American University
Bachelor of Science in Business Marketing from the Lebanese American University, Beirut, Lebanon, completed in 2012.
Bachelor of Science in Business Marketing from the Lebanese American University, Beirut, Lebanon, completed in 2012.
National Evangelical Institute
B.T. Technic Diploma from the National Evangelical Institute, Sidon, Lebanon, completed in 2008.
B.T. Technic Diploma from the National Evangelical Institute, Sidon, Lebanon, completed in 2008.

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Experience

Senior Site Manager

Directed multiple projects, integrating 3POS partners and deploying advanced CRM and ChatBot systems. Collaborated with global teams to implement new services, achieving a 30% cost reduction through alternative solutions.

CRMChatbot3POSProject ManagementDigital Transformation

McDelivery Service Consultant

Managed 150+ agents, ensuring adherence to KPIs and enhancing service delivery. Trained staff on operational excellence, driving key improvements in customer experience.

KPI ManagementTrainingCustomer ServiceOperations

McDelivery Service Coordinator Manager

Supervised a team of 80+ outsourced call center agents, ensuring KPI compliance. Streamlined workflows by coordinating efforts between marketing, IT, and operations teams.

Team ManagementWorkflow OptimizationKPI ComplianceAudit

McDelivery Service Assistant Manager

Led a call center team of 50+, ensuring adherence to customer service standards and operational benchmarks. Implemented staff workshops, seminars, and audits to drive continuous improvement in service delivery.

Team LeadershipCustomer ServiceSLA MonitoringTraining

Assistant Manager in Charge Restaurant

Oversaw daily operations, including cash handling, order management, and compliance with food safety standards. Led customer service initiatives, ensuring high levels of customer satisfaction.

Operations ManagementCash HandlingFood SafetyCustomer Satisfaction

Education

Lebanese American University

Bachelor of Science in Business Marketing from the Lebanese American University, Beirut, Lebanon, completed in 2012.

National Evangelical Institute

B.T. Technic Diploma from the National Evangelical Institute, Sidon, Lebanon, completed in 2008.