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Mohammed Azharuddin
Open to opportunitiesCustomer Support Specialist
I resolve airline reservation, ticketing, refund, and travel support cases.
IndiaCustomer Support Specialist at ASAP Tickets (Dreamport)
About
At ASAP Tickets (Dreamport), I handle 20–30 daily customer cases involving ticket exchanges, refunds, cancellations, and itinerary changes for international travellers.
I use Galileo and Apollo (Travelport) to manage reservations, PNRs, fare rules, and post-ticketing requests. I resolve approximately 50 monthly escalations involving airline policies, schedule changes, and refunds, while processing waivers and maintaining accurate CRM documentation.
Previously, I completed domestic and international flight bookings as a Travel Sales Agent and led a 25-person sales team at Uni Cards through coaching, performance monitoring, reporting, and daily operations.
Experience
Customer Support Specialist
Handled 20-30 customer cases daily involving ticket exchanges, refunds, cancellations, and itinerary changes. Resolved approximately 50 customer escalations per month involving airline policies, schedule changes, and refunds.
GalileoApolloTicket ExchangeRefund ProcessingCRMEscalation Management
Travel Sales Agent
Consulted customers on domestic and international travel options and completed flight bookings. Created accurate reservations using GDS while explaining fare rules and ancillary products.
GalileoApolloFlight ReservationFare RulesCustomer Service
Sales Team Lead
Led a team of 25 sales representatives through coaching, performance monitoring, and daily operations. Improved operational consistency through mentoring, reporting, and customer service support.
Education
Bangalore University
Bachelor of Computer Applications (BCA) degree from Bangalore University.